We know it’s important to build strong relationships with participants in the digital ecosystem and work with them to improve the effectiveness and efficiency of tax and social policy administration. We will achieve this in stages.
Customers in natural systems.
The use of natural systems 1 supports compliance by making it easier for customers. We’ll integrate rules into the ecosystem and reduce the need for reporting that occurs outside of natural systems.
Expand the digital border.
By enabling a wider range of third parties to connect with us digitally, with appropriate safeguards in place, we’ll be able to improve delivery of services to the customers they represent.
Tax just happens.
Customers’ expectations of the government, digital interactions and data availability will continue to shift. Digitised and automated processes, with seamless interactions across agencies will be expected as the norm. Customer expectations, enabling technology and regulation will come together to enable reporting and payments to happen at the same time, in near real-time.
1The different systems that customers use to run their businesses, make transactions, and communicate. For example, payroll systems used by employers.