Before you start
Set up a direct debit agreement with us if you do not already have one.
Set up a direct debit agreement with us
You’ll need to request an instalment arrangement for any overdue debt and debt you cannot pay in full before the due date.
Make ongoing payments in myIR
From the homepage in myIR, go to the 'I want to...' tab and scroll down to 'Payments, refunds and returns'.
From there select 'More payment options' then 'Prepay a future obligation'.
Select 'Set up a new direct debit' next to the account you want to pay
Confirm your bank account details
If you have more than 1 bank account set up for direct debit, you can choose between them. You can also set your preferences for each account in 'Manage my profile' > 'I want to...' > 'Manage payment channels'.
Select 'Next'.
Set recurrence options
For payment options, you can set the:
- payment frequency
- amount
- start date.
For recurrence options, you can either:
- choose the number of payments
- set a payment end date.
For most accounts, you cannot set the multiple payments to go past 1 year.
Check the 'Summary' to make sure your details are correct.
Click 'Submit'.
Authorise the payments
We need your permission to direct debit the payment amounts from your account.
Keep in mind you cannot pay more than the amount owing or, in most cases, make payments past 1 year. If you do 1 of these things, we will automatically correct it to fit the maximum amounts or dates allowed.
Log in to myIR
What happens next
You can print or save a confirmation of your direct debit submission. It is not a transaction receipt because it may take a few business days to process the transaction. You can follow its progress from the homepage in your myIR account by going to the:
- 'I want to...' tab and selecting 'Search submissions'.
If you're using an international bank account, you'll get a notification 22 hours before the next payment. It will tell you the exchange rate that applies and the payment amount of the direct debit in the currency used by your bank account.
Your responsibilities
If you cannot get direct debit to work, double-check that you:
- set up an agreement with us
- approved the direct debit payment by clicking 'OK' when authorising us to debit the account
- got a bank account that can handle direct debit payments, for example, a transaction or chequing account instead of an investment account.
Some US banks require an ACH number to verify a debit initiator. Our ACH number is 1000000333.
If you need help, contact us by sending a message in myIR or give us a call.