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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

We can help you manage your personal tax, and tax on grants and relief payments. 

Unable to file or pay your tax on time

We understand you may be unable to file or pay your tax on time and we have several ways to help you through this.  

Unable to file or pay your tax on time in an adverse or emergency event

Tailored tax codes

You may be entitled to a special tax code if you're receiving a salary or wage, and have a loss to carry forward.

Apply for a tailored tax code

Tax on grants and relief payments for individuals

You may be able to get a civil defence payment from Work and Income (Te Hiranga Tangata). These payments help cover the costs of:

  • food
  • bedding
  • clothing
  • accommodation
  • loss of income.

Civil Defence payment - Work and Income

You will not be taxed on payments you get for food, bedding, clothing and accommodation, as these are private household expenses.

You will also not be taxed if you get a payment for loss of income, if your income is usually from either employment or a benefit. If you are self-employed you may need to pay tax on the payment.

Tax on grants and subsidies

Insurance payouts

If you received an insurance payout for loss of income, you may need to account for tax. Check the exact terms of your insurance policy to make sure.

Last updated: 10 Oct 2024
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