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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

If you receive or make a child support or Working for Families payment, you’ll need to let us know if your situation has changed.

Child support

If your family income or situation has changed this may affect what you can get, or what you need to pay. Contact us if you have concerns or questions, or you are having trouble making our payments by the due dates.

Child support – contact us

Estimating your income for child support

Working for Families

Working for Families can be claimed weekly, fortnightly or at the end of the year. As your entitlement is based on your yearly family income, your entitlement may change if your family income has been affected by an emergency event. You can update your estimated family income through myIR or call us.

Working for Families and Best Start – contact us 

Update my family income

For some large-scale events we may make changes to the way we treat certain payments for Working for Families, and whether they count as income. Check for the event on the page below. 

Help for specific adverse or emergency events

Last updated: 10 Oct 2024
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