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Delays to response times: It is taking longer than usual to answer calls and myIR messages, and to process some COVID-19 Support Payment applications. This is because of the impact of COVID-19. If possible, please contact us through your myIR account. Log in to myIR

Budget 2022: The Government has announced Budget 2022, which includes changes to child support payments. Find out more on our Tax Policy website

Budget 2022: The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

We provide support for digital service providers (DSPs) who integrate and use our gateway and file upload services   

Working with us

Availability of our services

If you are not a digital service provider

The email address we provide is for digital service providers (DSPs) specifically who integrate and use our gateway and file upload services.

If you're an individual and have a general enquiry or you're having trouble accessing your myIR accounts - we have tips to help you.

Unable to login to myIR

To call us and make an enquiry or get help logging in to myIR  

General enquiries - contact us

If a service is not working correctly

If you're a digital service provider and you find a gateway and file upload service is not working correctly, you can email us. We'll respond within 5 working days, depending on the complexity of the issue.

Email [email protected] with:

  • your name and contact phone number
  • a description of the problem and/or symptoms
  • screenshots of what you see
  • any other supporting information, for example error messages or response scripts.

Access to our test environment

Email [email protected] to check the testing times available.

Contact us as soon as you start any development that will need testing.

Last updated: 28 Apr 2021
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