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Delays to response times: It is taking longer than usual to answer calls and myIR messages, and to process some COVID-19 Support Payment applications. This is because of the impact of COVID-19. If possible, please contact us through your myIR account. Log in to myIR

Budget 2022: The Government has announced Budget 2022, which includes changes to child support payments. Find out more on our Tax Policy website

Budget 2022: The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

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To keep your personal information safe we avoid using email. Contact us by logging in to your myIR account. It will save you time because we'll already have your details handy.

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How to send a message in myIR

Apply for paid parental leave

Transfer my paid parental leave

Call us

Enquiry Phone Current call wait times
Individuals 0800 227 773 Call wait times unavailable
Caregivers in business 0800 377 774 Call wait times unavailable
Overseas callers
+64 4 831 2251 Call wait times unavailable

Calling hours

Our contact centres are open for enquiries (NZ time):

Monday to Friday, 8am to 6pm
Saturday, 9am to 1pm

Other ways to contact us

Services for people with hearing loss

Kaitakawaenga Maori

Last updated: 17 Jun 2021
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